General Terms and Conditions (GTC)
These General Terms and Conditions govern the principles and conditions for the wholesale sale of cosmetic products offered by Saranghae GmbH , based in Switzerland (hereinafter referred to as "Seller").
These General Terms and Conditions apply to all purchase agreements concluded between the seller and customers who carry out a commercial activity (hereinafter referred to as "Contracting Parties").
The general terms and conditions apply to all transactions concluded between the contracting party and the seller in all countries listed in the registration form on the platform https://wholesale.saranghae.ch .
These General Terms and Conditions are an integral part of every wholesale purchase agreement. The placement of an order by the contracting party constitutes the conclusion of a purchase agreement under the conditions stipulated in the order confirmation and these General Terms and Conditions.
By placing an order, the contracting party confirms that he has read and agrees to these terms and conditions.
§2. Definitions
Seller – Saranghae GmbH, which conducts business in the wholesale trade of cosmetic products.
Contracting party – a company that acquires products from the seller for the purpose of resale or use in its business activities, in particular:
- natural persons who carry out a commercial activity,
- legal entities,
- Organizational units without their own legal personality, but which are capable of acting legally.
Customer – a natural or legal person or organizational unit that acquires products from the contractual partner for resale or for use in its business activities.
Products – all cosmetic products offered by the seller in the wholesale trade.
Wholesale trade – a business transaction in which the seller offers products in quantities intended for resale or use in a commercial activity by the contracting partner.
Order – a declaration of intent made by the contractual partner via the sales platform, by email or in person, containing details of the ordered products, the delivery method and the payment method, which constitutes an offer to conclude a purchase contract.
Sales platform – the website accessible at https://wholesale.saranghae.ch , through which contractual partners can view products, place orders and conclude purchase agreements in accordance with these General Terms and Conditions.
General Terms and Conditions – these General Terms and Conditions.
Shopping cart – a feature of the sales platform that allows the contractual partner to manage the order, in particular to add or remove products, specify quantities, and select delivery and payment methods.
§3. Conditions of cooperation
The prerequisite for entering into wholesale cooperation is the registration of the contractual partner on the sales platform and the acceptance of these General Terms and Conditions.
Registration is reserved exclusively for businesses. A valid company or tax identification number is required for registration. The seller reserves the right to refuse registration if a tax identification number is not provided or if there are doubts about its validity.
The seller also reserves the right to refuse cooperation or to delete the contractual partner's account at any time if circumstances exist that suggest irregularities, lack of credibility, legal risks or other reasons that justify termination of cooperation.
§4. Orders
Orders can be placed by the contractual partner:
- via the sales platform,
- via email to the contact address provided by the seller.
The minimum order value is CHF 450 net , unless otherwise expressly agreed.
The purchase agreement is only concluded upon confirmation of the order by the seller. Submitting an order does not yet constitute a contract. The presentation of products on the website does not constitute a legally binding offer.
If ordered products are not available, the seller will inform the contractual partner immediately and agree on the further procedure (partial delivery, change of the delivery date or cancellation).
After successful registration and verification, the user account will be activated. Only then will an order be possible.
To place an order, the contracting party must:
- register on the sales platform,
- Select products and add them to the shopping cart,
- Select payment and delivery method,
- check the information
- Confirm the order.
The automatic order confirmation does not constitute acceptance of the order.
The seller reserves the right to refuse an order, particularly in the case of:
- Product unavailability,
- faulty or incomplete data,
- non-payment,
- Customs problems
- other legitimate reasons.
Withdrawal from the contract after its conclusion is excluded, except in the cases expressly provided for.
§5. Prices and Payment Terms
Prices are only visible to logged-in contractual partners.
All prices are net. The seller reserves the right to change prices at any time.
Payments are accepted exclusively in advance. Cash on delivery is not possible.
Payment must be received within 7 calendar days , otherwise the order will be cancelled.
All payment fees are borne by the contracting party.
Payment methods:
- Credit or debit card
- Bank transfer
The seller reserves the right to suspend further orders or take legal action in the event of late payment.
§6. Delivery and acceptance of products
Delivery is made by a carrier or supplier appointed by the seller, who is selected by the contracting party when placing the order.
The processing time for your order depends on product availability. Orders are generally shipped within 3–5 business days of receiving payment . The seller makes every effort to ensure timely delivery but cannot guarantee specific delivery dates. If the customer arranges transport themselves, the delivery time may be extended; the seller accepts no responsibility for this.
The products will be delivered to the delivery address specified by the customer when placing the order. The customer is obligated to accept the shipment personally or through a courier commissioned by them.
Refusal to accept or failure to collect a shipment may result in additional charges, in particular the costs of returning it to the seller.
In the event of refusal to accept or failure to collect a paid order, the seller is entitled to deduct the return shipping costs (in particular, the return transport costs) from the amount already paid. The remaining amount will be refunded to the customer within 14 calendar days of the seller receiving the returned goods.
The delivery costs are borne by the contracting party, unless otherwise agreed in writing.
According to Incoterms 2020 : The risk of loss or damage to the products passes to the contracting party as soon as the goods are handed over to the first carrier (CPT Incoterms) or, in the case of self-collection, at the time of personal acceptance.
The transport insurance must be organized and paid for by the contractual partner.
The seller is responsible for export customs clearance and the associated formalities.
The contracting party is solely responsible for import customs clearance, customs duties, value added tax, and any other import-related charges. The seller is not liable for any customs duties, taxes, or other charges imposed on the contracting party.
§7. Complaints
The contractual partner is entitled to submit a complaint to:
- Material defects of the products,
- Discrepancy between the delivered products and the order,
- Transport damage.
Complaints regarding the delivered quantity must be submitted in writing or by email within 5 working days of receipt. The seller undertakes to review quantity complaints within 14 working days , provided the complaint is complete.
Complaints regarding product quality can be made within 2 years of the delivery date. Quality complaints will be reviewed within 30 working days .
Quality complaints (e.g., smell, color, consistency, segregation) will only be accepted if:
- the product was stored properly,
- the product is unopened and unused,
- The complaint must be made no later than 7 days after the defect has been discovered.
- Batch number and photo documentation are available.
The complaint must contain at least the following information:
- Order number,
- Product name,
- detailed description of the defect,
- Photo documentation (if available),
- desired type of processing (replacement, price reduction, refund).
If a complaint is accepted, the seller can:
- replace the product
- reduce the price,
- refund the amount paid.
§8. Liability
The seller is not liable for damages caused by improper use, storage or application of the products by the contractual partner or third parties.
Liability for indirect damages, lost profits, data loss or other financial or intangible damages is excluded.
The seller's liability – regardless of the legal basis – is limited to the net value of the products in question .
§9. Restrictions and Prohibitions
The resale of expired products is strictly prohibited. The contractual partner bears full responsibility for any violations.
Changes to packaging, labels, trademarks or product markings are prohibited without the seller's written consent.
Marketing activities must be lawful, truthful and not misleading.
§10. Copyright, Trademarks and Intellectual Property Rights
All trademarks, logos and intellectual property rights remain with their respective owners.
The contracting party acquires no rights whatsoever to trademarks, product descriptions or marketing materials.
In the event of continued violations, the seller is entitled to claim a contractual penalty of CHF 50,000 per commenced week , without prejudice to any further claims for damages.
§11. Force Majeure
Neither party shall be liable for performance disruptions due to force majeure, including natural disasters, pandemics, government actions or supply chain disruptions.
§12. Dispute Resolution
The parties are striving for an amicable solution. The place of jurisdiction is – to the extent legally permissible – the seller's place of business.
§13. Processing of personal data
The data controller is Saranghae GmbH .
The processing is carried out in accordance with the Swiss Federal Act on Data Protection (DSG) and – where applicable – the GDPR .
§14. Final Provisions
The seller reserves the right to change these terms and conditions.
Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.
These terms and conditions are binding and form part of every contract.